Head Office

Created 27 May 2025 • Updated 27 May 2025

Invoices & Credits

All invoices and credits can be viewed by outlet centrally at head office level of Acquire, providing the ability for central reconciliation and invoice information.

Viewing Invoices & Credits

Navigate to Invoices & Credit Notes Search

Follow these steps to view invoices and credits:

  1. Apply filter criteria to display the list of required invoices and credits

    • Reference

    • Order Reference

    • Supplier

    • Outlet

    • Date Range

    • Invoice Options

  2. Click Search, based on the filters applied the list is displayed

    Credit requests are display in pink

Viewing Credit Requests

Follow these steps to view credit requests:

  1. Select the Credit Requests tab

  2. Apply filter criteria to display the list of credit requests

    • Reference

    • Order Reference

    • Supplier

    • Outlet

    • Date Range

    • Credit Request Options

  3. Click Search, based on the filters applied the list is displayed

    • The states of a credit request are:

      • Pending - supplier has received the request, response from supplier required

      • Cancelled - credit request cancelled, no further action required

      • Accepted - accepted by the supplier, no further action required

      • Rejected- rejected by the supplier, no further action required

    • Once the request has been accepted, a credit note is raised against the invoice in question and will follow the usual process

Raising Requests

Follow these steps to raise a credit request:

  1. Apply filters or use search to locate the required invoice

  2. Click Raise Credit

    All items on the original invoice will be displayed
  3. Select each product row that is being requested for a credit by setting the check box

  4. Adjust the Quantity | Unit Cost as required

  5. Select a Reason for the credit

    Alternatively select the Set All Credit Reasons drop down to auto populate each row that is being requested for credit
  6. If required click Autofill Variance

    Autofill will set the variances between accepted and invoiced values for quantity and price
  7. Click Create Credit Request

    The request will be in a Pending state until the supplier takes action